• Return period: All returns and exchanges must be made within 10 days of receipt.
  • Packing: Wrap the item securely in a box or padded envelope. Include a copy of the invoice with the reason for return. Never mail a return in a regular envelope.
  • Exchange or credit: Once we have received your return/exchange, we will either exchange your product or issue you a credit
  • Exceptions: Books, Videos, and DVDs are final sales and are not returnable. Defective CDs and DVDs will be exchanged.
  • We cannot guarantee any string against breakage or unraveling once it is put on an instrument.  Please call 800-542-3538 if you feel the string is defective. 


Insure all returns and ship to:
International Violin Company
Attn: Returns
1421 Clarkview Road
Suite 118
Baltimore, MD 21209 (USA)

If you have any questions on how to return or exchange an item call 800-542-3538 or email

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